Regional Officer - East (Kolkata), Vizag

About KC Overseas Education :

KC Overseas Education is an EdTech company dedicated to empowering students around the world to access top-tier education opportunities. We connect international students, smaller study abroad channel partners, and overseas academic institutions, simplifying the entire study abroad journey from search and application to acceptance and visa processing.

With our extensive network of over 850 universities and institutions across 33 countries, we have proudly assisted more than 575,000 students in pursuing higher education in sought-after destinations such as the USA, Canada, the UK, Ireland, Europe, Australia, New Zealand, Singapore, etc.

Central to our operations is Coursefinder.ai, an innovative B2B platform that stands out in the industry. It enables our channel partners to guide students in choosing from over 100,000 courses and universities and efficiently manages the entire application process—including offer letters, visa updates, and financial transactions. This powerful tool has been instrumental in driving our remarkable 300% growth in recent years.

Founded 26 years ago, we have built a dedicated team of approximately 850 professionals working across the globe. Our operations span over 65 offices in 11 countries throughout South Asia, Southeast Asia, and Africa.

At KC Overseas Education, we are committed to leveraging technology and expertise to enhance the international education experience, continuously evolving to meet the dynamic needs of our global partners and students.

Here’s a short video to give you an overview of who we are and what we do:

Key Responsibilities:

Regional Officer would be a key liaison point between all the Channel Partners and Regional Manager and KC Overseas to ensure that all the Channel Partners are served well and grow the business from the region. Following would be key responsibilities of the Regional Officer:

1. Visit our Channel Partners on a daily basis for assisting them with any queries from their team and address the same.  The Regional Officer would have specific targets of student conversions from given State / Region through the Channel Partners. The role incumbent would have to carry out the following activities to set up the State/ Region:

• Thoroughly understand our company's business model and SOPs expected from KC Overseas Operations team. 
• Discuss with Regional Manager & Head Operations about how best to organize the region and detail out what specific help would be needed from the Head Operations (HO).

2. Ensure process efficiency for the entire process of student referrals from Channel Partners towards conversion as Admissions.

This would involve:

• Regular reviews of Channel Partners to identify bottlenecks and ensure that quality of service and speed does not suffer.
• Ensure that student facing staff / Counsellors at Channel Partner's office are adequately trained on the relevant knowledge and SOPs.

3. Coordinate with Business Units in Head Office to ensure that Channel Partners get adequate support – Each Business Unit in Head Office is responsible for a set of countries where they have specialized knowledge right from Universities, their admissions requirement to visa regulations. Regional Officer has to liaison with each of the Business Unit and their Subject Matter Experts (SMEs) to ensure that adequate knowledge is available to the Channel Partners to efficiently serve the students they are targeting.

4. Plan and execute the regional marketing activity in coordination with Regional Manager This would involve helping marketing office with ground level support at the given region and also helping marketing function plan better based on region’s own particular needs.

Link https://www.studies-overseas.com/careers to know more about life at KC.

• High energy professional preferably with the experience of dealing in overseas education or allied field. Desired total experience would be about 3 - 7 years.
• Ability to collaborate with diverse set of people.
• Ability to learn the domain knowledge.
• Proven Sales / Operations ability to coordinate, engage and manage Channel Partners.
• High on Customer service and ensure all our Channel Partners are served well.
• Ensure growth of Business through Channel Partners
• Good command over local language.
• Eye for details and patience to drive and handle operations.
• Native of the City/State mentioned.