About KC Overseas Education:

KC Overseas Education is an EdTech company dedicated to empowering students around the world to access top-tier education opportunities. We connect international students, smaller study abroad channel partners, and overseas academic institutions, simplifying the entire study abroad journey from search and application to acceptance and visa processing.

With our extensive network of over 850 universities and institutions across 33 countries, we have proudly assisted more than 575,000 students in pursuing higher education in sought-after destinations such as the USA, Canada, the UK, Ireland, Europe, Australia, New Zealand, Singapore, etc.

Central to our operations is Coursefinder.ai, an innovative B2B platform that stands out in the industry. It enables our channel partners to guide students in choosing from over 100,000 courses and universities and efficiently manages the entire application process—including offer letters, visa updates, and financial transactions. This powerful tool has been instrumental in driving our remarkable 300% growth in recent years.

Founded 26 years ago, we have built a dedicated team of approximately 850 professionals working across the globe. Our operations span over 65 offices in 11 countries throughout South Asia, Southeast Asia, and Africa.

At KC Overseas Education, we are committed to leveraging technology and expertise to enhance the international education experience, continuously evolving to meet the dynamic needs of our global partners and students.

Here’s a short video to give you an overview of who we are and what we do:

Job Overview:

The Manager/Assistant Manager Franchisee is responsible for managing and supporting franchisees to ensure they meet business standards and targets. This includes providing ongoing coaching, resolving issues, conducting regular audits, and ensuring compliance with company policies. Additionally, the role involves onboarding new franchisees, guiding them through the development phase, and ensuring they have the resources and support needed for successful integration into the company's network.

Key Responsibilities:

• Act as the primary point of contact for franchisees, addressing their concerns and facilitating communication between them and the corporate office.
• Build and maintain strong relationships with franchisees to foster a positive and productive franchise network.
• Address and resolve any issues or concerns that arise during the franchisee development process.
• Provide ongoing support to franchisees to ensure they meet business standards and targets.
• Monitor franchisee performance and provide feedback and coaching to improve profitability and efficiency.
• Ensure all franchisees adhere to company policies, procedures, and brand standards.
• Conduct regular reviews and audits of franchisee operations.
• Address and resolve any compliance issues promptly.
• Conduct market research to identify potential markets for franchise expansion.
• Conduct interviews and assessments of potential franchisees to determine suitability.
• Guide potential franchisees through the entire development process, including application, business planning, financing, and site selection.
• Work with legal, finance, and operations teams to ensure franchise agreements are executed properly.
• Collaborate with the business/operations team to develop comprehensive training programs for new franchisees.
• Ensure franchisees receive ongoing support and guidance during the initial setup phase and beyond.
• Develop and deliver comprehensive training programs for new and existing franchisees

Link https://www.studies-overseas.com/careers to know more about life at KC.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 8+ years of experience in franchise management and operations.
• Strong understanding of franchise laws and regulations.
• Excellent interpersonal and communication skills.
• Proven ability to manage multiple projects and deadlines.
• Strong problem-solving and decision-making abilities.
• Analytical mindset with the ability to interpret performance data and financial reports.
  
• Ability to travel frequently to franchise locations.
• Proficiency in Microsoft Office Suite and CRM software