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Manager- Physical Record Management Services

  • On-site
    • Nagpur, Mahārāshtra, India
  • Sales

Job description

KC Overseas is looking for an experienced and dynamic Manager to establish and manage its Physical Record Management Services vertical at its state-of-the-art facility in MIHAN, Nagpur. This role is ideal for a visionary leader who has successfully built similar service lines from scratch and possesses deep knowledge of industry standards, compliance requirements, and accreditation processes.

Key Responsibilities

Establishment and Compliance

  • Develop the Physical Record Management Services vertical from the ground up, including designing operational workflows and defining service offerings.

  • Ensure that all operations and processes comply with relevant industry regulations, data security norms, and best practices.

  • Obtain necessary accreditations and certifications as well as regulatory approvals, to establish the vertical as a trusted service provider.

Client Acquisition and Business Development

  • Identify, target, and secure clients for the physical record management services, highlighting the facility's capabilities and advantages.

  • Build and maintain strong relationships with clients, ensuring their needs are met with the highest level of professionalism and efficiency.

  • Develop and execute strategic plans to scale the service line and enhance its market presence.

Operational Management

  • Oversee the day-to-day operations of the facility, ensuring efficiency, security, and adherence to client SLAs.

  • Source, evaluate, and implement software solutions to support and streamline record management operations, including inventory management, retrieval processes, and reporting systems.

  • Recruit, train, and lead a dedicated team to ensure smooth operations and excellent client service.

Strategic Planning and Innovation

  • Develop a roadmap for growth, identifying opportunities to expand service offerings and incorporate advanced technologies.

  • Stay updated on industry trends, regulatory changes, and innovations to continuously improve service delivery and operational standards.

What We Offer

  • Opportunity to lead and shape a pioneering service line in the country’s fastest-growing Edtech organization.

  • A collaborative and innovative work environment.

  • Competitive salary and benefits package.

Job requirements

  • Bachelor’s degree in business management, information management, or a related field. A master’s degree is a plus.

  • Minimum of 8–10 years of experience in physical record management, with a proven track record of building and scaling service lines from scratch.

  • Leadership and management skills to oversee teams providing physical record management services.

  • In-depth knowledge of record retention policies, compliance standards, and industry best practices (such as ISO 15489).

  • Expertise in organizing and categorizing physical records for easy access and retrieval.

  • Strong communication skills to interact with internal teams and possibly external clients.

  • Ability to implement and oversee secure processes for the transport, storage, and destruction of physical records.

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